Support

RBR supports all instruments and software it manufactures. First line support is always available by phone, fax, or e-mail. Please contact us immediately if you are experiencing problems with your RBR product. It is very important to contact us before returning your instrument, as some difficulties can be solved by the user. Please have the model and serial numbers of the unit on hand when you contact us. Also have a look at the FAQ section and the Documentation section - your answer might be there.

If it is necessary to return the product to RBR for an upgrade or repair, then please review the Service & Repair page before shipping the unit. If you are located in a region that is served by an RBR international agent, please contact them for assistance prior to returning the unit to the factory.

Please use our Support@RBR feature to contact us with any questions you may have on an application or about your logger.