Service & Repairs

Service

In the unlikely event of an instrument requiring service at RBR, please use the following shipping address:

RBR Ltd.27 Monk Street
Ottawa, Ontario
CANADA K1S 3Y7
Telephone +1 (613) 233-1621

For those who are shipping from outside of Canada, you will need to clearly mark the waybill and any other customs paperwork with the following:

"Canadian goods being returned to manufacturer for repair. NOT A SALE."

Please state the instrument value on the waybill as closely as possible to the current market value based on the original purchase price less depreciation. Please contact RBR if you have any questions about the instrument value. Send the unit using your own preferred method (prepaid). However, we suggest that you do not use Ground Service, since customs brokerage charges will be billed incorrectly.

Units repaired under warranty will be returned prepaid by RBR. Warranty repairs are decided on a case by case basis.

Repairs

Standard Repair Charges (Non-warranty)

Our minimum repair charge is $150 CAD. This charge covers a comprehensive initial check, including verification calibration and sensor functionality. Minor repairs are also covered by this basic fee. If further repair work or re-calibration is necessary, a quotation will be issued to the customer. Once we have received authorization to proceed, the repair shall be completed and the instrument returned as soon as possible.Please note that any units returned with low (or no) batteries will have new batteries installed, and the costs will be added to the repair invoice.

Lifetime Limited Warranty

All data loggers manufactured by RBR Ltd. since September 2002 are warranted against defects in workmanship or original parts and materials for life.

Units suffering from such defects will be repaired or replaced at the discretion of RBR Ltd., provided that the problem has appeared during normal use of the instrument for the purpose intended by us. The liability of RBR Ltd. extends only to the replacement cost of the instrument. The customer will bear all costs of shipment to us for repair; all other costs, including return shipment, will be borne by RBR Ltd.

This warranty does not cover consumables or normal wear and tear, nor does it cover damage caused by negligent use or mishandling. Attempted modification or repair of any unit without the prior consent of RBR Ltd. will immediately void any warranty in force.

Users are expected to maintain a regular program of calibration.

Equipment such as sensors made by other companies are warranted only to the extent provided by the original manufacturers.

We reserve the right to grant or refuse warranty repairs at our discretion if we consider that there are reasonable grounds for doing so.